Customer Success Analyst

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as the main liaison for customer inquiries concerning purchase orders, ordering trends, lead times, shortages/overages, OTIF (On Time In Full), inventory, replenishment, pricing, and logistics.

• Oversee customer sales orders from initiation to completion within TMS, Sage, Mobe, and various other systems.

• Develop in-depth knowledge for a specific group of customers to provide exceptional customer service.

• Evaluate and support solutions aimed at minimizing customer fines and deductions.

• Manage a designated book of business, which includes purchase order support, new item submissions, portal entries, and logistics assistance.

• Assess ordering patterns, OTIF performance, and late orders to offer insights and proactive solutions to supply chain challenges.

• Monitor and resolve purchase order issues while keeping customers and account managers informed of any changes.

• Utilize various data sources and reporting tools, such as Excel and Power BI, to create and track shipments.

• Collaborate with Supply Chain, Logistics, Sales, and Marketing to develop comprehensive customer service strategies.

• Assist with company projects that impact assigned customer accounts.

• Take part in project teams or provide customer insights to project managers.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree preferred in Supply Chain, Business, Operations, or a related discipline.

• A minimum of 3 years of experience in order management, supply chain, or customer service, including at least 2 years in a relevant area; or 2 years of experience with an advanced degree.

• Demonstrated expertise in customer order management and supply chain operations is essential.

• Capability to remain flexible and adapt swiftly in a dynamic environment.

• This position involves Food Safety Responsibilities.

🏝️ Benefits

• Competitive salary.

• 100% employer-covered medical premiums for employees and their families.

• Complimentary Mental Health, Financial Wellness, and Legal Counseling services.

• 401K plan with company matching contributions.

• Employer-paid Life Insurance.

• Tuition reimbursement support.

• Ongoing learning opportunities.

• Comprehensive parental leave program.

• Care Relief Fund to assist associates in need.

• Associate Assistance Program.

• Paid time off for volunteer activities.