This is a fully remote position, open to applicants in Brazil.

📋 Description

• Foster a customer-oriented culture throughout the organization;

• Establish a system for gathering satisfaction metrics (NPS/CSAT), outline Customer Success performance indicators, and distribute management reports;

• Gradually create standards and best practices for key experience interaction points;

• Assist in prioritizing ongoing improvement projects at each educational institution.

⛳️ Requirements

• Strong analytical skills: adept at creating metrics with databases, proficient in advanced Excel/Google Sheets, analyzing KPIs, and formulating data-driven suggestions;

• Proven experience in executing NPS/CSAT surveys, delivering feedback to participants, and resolving discrepancies;

• Eagerness to learn: dedicated to ongoing personal growth, possessing an innovative mindset, and embracing new technologies (e.g., AI);

• Bachelor’s degree completed or currently pursuing (no specific field necessary).