Customer Success Analyst

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Comprehend customer strategies and assess their alignment with Influ2’s product solutions.

• Evaluate and analyze ROI along with other essential data in relation to client strategies.

• Develop engaging data narratives utilizing ROI and key performance indicators.

• Discover opportunities for enhancing performance and accelerating outcomes.

• Examine and interpret account health metrics.

• Identify potential risks and recommend strategies for mitigation.

• Collaborate with Customer Success Managers across various time zones.

• Harmonize objectives, share customer insights, and coordinate data-driven initiatives for clients.

• Produce customer-oriented ROI narratives, quarterly business review presentations, and targeted reports.

⛳️ Requirements

• Over 2 years of experience in a relevant analytical position.

• Proficient in Excel/Google Sheets.

• Knowledge of common BI tools and reporting principles.

• Basic SQL understanding for data querying, validation, and analysis.

• Familiarity with Looker or Data Studio is advantageous.

• Previous experience with CRM systems, such as Salesforce or HubSpot, is a plus.

• Knowledge of customer success metrics is beneficial.

• Interest or experience in automating client-facing analytical presentations utilizing Python, Google Apps Script, or similar platforms.

• Upper-Intermediate English proficiency is crucial.

• Capable of managing multiple projects across various focus areas simultaneously.

• Excellent communication and relationship-building skills with stakeholders.

• Ability to grasp product configurations and technical aspects for effective analysis and troubleshooting.

• Exceptional attention to detail in presentations directed at customers.

🏝️ Benefits

• Flexibility to work remotely without fixed hours.

• Unlimited vacation policy.

• Generous parental leave.

• Well-defined PTO and leave policies.

• Extensive medical coverage.

• Flat organizational hierarchy.

• Creative team environment.