Customer Success AI Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and prioritize high-impact AI use cases in collaboration with Revenue Operations across Customer Office teams.

• Design and implement AI-driven workflows and agentic solutions throughout the Customer Office technology stack.

• Develop and enhance automation and intelligence layers on Salesforce and the wider GTM stack.

• Act as the AI specialist, collaborating with Enterprise Systems and Architecture teams to define and enforce data models.

• Utilize Customer data to generate AI-driven insights and workflows.

• Stay ahead of advancements in AI and GTM technology by swiftly evaluating and testing new tools and methodologies.

⛳️ Requirements

• 5-8 years of progressively responsible experience in RevOps, GTM systems, software engineering, or technical roles within B2B SaaS.

• Strong hands-on expertise in AI/ML, LLMs, and automation frameworks.

• Extensive experience with Salesforce and contemporary GTM technology stacks.

• Proficient technical skills (e.g., Python, APIs, integrations, data workflows).

• Demonstrated ability to design and implement AI-driven solutions in business contexts.

• Solid understanding of Customer Success processes and revenue operations.

• Capability to convert business challenges into scalable technical solutions.

• Experience collaborating cross-functionally with both business and technical stakeholders.

• Highly autonomous, self-motivated, and comfortable functioning as a senior individual contributor.

• A strong curiosity and enthusiasm for applying AI to tangible business challenges.

🏝️ Benefits

• Medical, Dental, Vision, Life Insurance

• 401K

• Unlimited PTO

• Sick Time

• Holiday Parties

• Daily Catered Lunches

• Employee Recognition Programs

• Team Socials