Customer Success Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Elevate the support for premium users to a new level and ensure the best customer experience.

• Strengthen the emotional connection with the brand through personalized communications.

• Actively influence the product and processes based on in-depth feedback.

⛳️ Requirements

• You have 1.5+ years of experience in Customer Support, VIP support, or Account Management, and you know how to create a wow service.

• You possess English language skills (B2+) for natural communication with international clients.

• You have experience working with CRM and Zendesk, think analytically, and seek solutions based on data.

• Empathy and proactivity help you prioritize the client.

• You write and communicate confidently, learn quickly, and adapt to changes.

🏝️ Benefits

• Full remote work format.

• A strong environment for growth — 75% of the team consists of middle and senior specialists, allowing you to grow quickly through challenging tasks and strong colleagues.

• Time for recovery — 20 paid vacation days and sick leave. To achieve the best results, it’s essential to feel your best.

• Involvement in socially significant initiatives — participation in charity projects, volunteering, and support for mobilized colleagues and their families. One of our projects, OBRIO Innovation Space x KPI, was recently nominated for DOU Awards.

• Investments in your professional development — training, mentoring, and participation in top Ukrainian and international conferences (IT Arena, DOU Days, Web Summit, TikTok & Meta Summits).

• Cool collaborations — we join forces with Ukrainian brands (SENS, Matcher, Syndicat, KURAZH) and provide stylish OBRIO merchandise not only for festive occasions.