Customer Success Advocate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a customer portfolio within a designated region.

• Interact with end users and key stakeholders to ensure our solutions are effectively integrated and configured for practical workflows.

• Help customers achieve the full potential of Motorola Solutions’ hybrid-cloud portfolio.

• Promote high adoption rates of licensed features, concentrating on daily active usage and mission-critical processes.

• Track account health through adoption metrics, license activation, utilization, and customer feedback data.

• Work closely with Sales, Deployment, Product Activation, and Support to guarantee a smooth customer experience from deployment to renewal.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related discipline; or equivalent hands-on experience.

• 3–5+ years of relevant experience in Customer Success, Account Management, Technical Account Management, Support, or a similar customer-facing position.

• Knowledge of public safety operations, PSAPs, 9-1-1 call handling, or government technology settings.

• Proven experience in driving product adoption, performing regular customer reviews, and managing a portfolio against specific KPIs (e.g., adoption, retention, satisfaction).

• Proficiency with CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or comparable) to track account health, user activity, and adoption patterns.

• Excellent verbal and written communication skills, with the capability to translate data and product features into clear customer value and actionable next steps.

• Capacity to proactively recognize risks, suggest solutions, and ensure follow-through with both internal teams and customers.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Professional development opportunities