Customer Success Advisor

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Assist customers in achieving optimal outcomes by enhancing their experience with Autodesk solutions.

• Leverage data-driven insights to proactively engage with customers, aligning product functionalities with their goals.

• Develop strategies for adoption to maximize customer value and increase product utilization.

• Identify and connect with at-risk accounts using discovery techniques, redirecting them towards successful outcomes.

• Collaborate effectively across departments, including Sales, Renewals, Channel Partners, Support, and Services.

• Provide a premium experience that fosters customer satisfaction and loyalty.

• Discover and identify opportunities to strengthen customer relationships through value exploration and strategic dialogues.

⛳️ Requirements

• 5-7 years of experience in Customer Success, Account Management, or a similar customer-facing position.

• Experience in the AEC industry is a valuable asset.

• Demonstrated ability to work independently while delivering measurable results.

• Proven experience in navigating cross-functional collaboration with both internal and external parties.

• Proficient in Salesforce or comparable CRM platforms.

• Familiarity with SaaS, cloud-based software, or subscription-based business models.

• Knowledge of Autodesk customer industries, including AEC, MFG, and M&E.

🏝️ Benefits

• Annual cash bonuses

• Comprehensive benefits package