Customer Success Advisor – APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Addressing inquiries from members about our products and services.

• Overseeing member accounts, including transactions related to debit cards, fiat, and bitcoin transfers.

• Engaging with members in a courteous, respectful, and friendly manner.

• Taking responsibility for member concerns, following up on pending requests, and escalating issues as needed.

• Guiding prospective members through the onboarding process, from application to full membership.

• Conducting Zoom sessions to assist prospective members with the onboarding procedure.

• Providing education to prospective members regarding our offerings and facilitating Zoom calls when necessary.

• Checking queues in Kustomer to identify prospective members who may be experiencing delays in the onboarding process and reaching out to assist them if required.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, preferably in a remote setting, managing queries through live chat and email.

• Strong proficiency in English, with an additional language (such as Mandarin or Japanese) being a plus.

• Previous experience in the fintech or banking sector is preferred.

• Familiarity with CRMs, Jira, Confluence, and Slack is advantageous.

• A solid understanding of the cryptocurrency landscape is highly beneficial.

🏝️ Benefits

• Shape the Future

• Great work-life balance

• Expect Excellence