Customer Success Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate intimately with the Head of Customer Success to facilitate a diverse range of operational and customer-facing tasks.

• Take ownership of and manage the complete provisioning lifecycle for new customer orders.

• Organize and schedule customer service reviews while preparing comprehensive service reports.

• Conduct database administration and maintain data integrity.

• Assist with internal management processes and fulfill reporting obligations.

• Contribute to initiatives aimed at Continuous Service Improvement.

• Identify and propose enhancements to existing processes.

• Offer ad-hoc administrative support across various business functions.

• Foster and maintain strong relationships with client service stakeholders.

• Aid in coordination activities related to sales.

• Communicate with suppliers and service delivery partners.

⛳️ Requirements

• 1-2 years of experience in provisioning and project coordination.

• Excellent administrative, organizational, and time management abilities.

• A proactive self-starter capable of working both independently and as part of a team.

• Strong skills in data handling and presentation.

• Exceptional attention to detail.

• Confident communicator with excellent written and verbal English proficiency.

• Quick to learn and adapt to new technologies and services.

• Strong working knowledge of the Microsoft 365 suite.

• Proven experience with Microsoft Dynamics CRM and Service Ticketing systems.

• Desirable: Experience with billing or revenue-related delivery milestones.

• Understanding of contracts, SLAs, and service onboarding procedures.

• Experience working remotely for international companies.

• Exposure to cybersecurity services (SIEM, MXDR, endpoint security).

🏝️ Benefits

• Competitive compensation.

• Strong benefits package.

• Clear opportunities for career advancement.