Customer Strategy Manager – DTC

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take direct responsibility for managing 10-15 accounts, focusing on the performance of digital marketing channels such as Google, Bing, Meta, and Amazon.

• Set and manage client expectations through regular meetings (weekly or bi-weekly) with client teams.

• Evaluate key metrics from online marketing campaigns and share important findings and insights with clients.

• Supervise client performance by collaborating with Quartile’s data, strategy, and product teams to optimize paid marketing campaigns.

• Prepare client reports and quarterly business reviews to ensure alignment between Quartile’s value and client objectives.

• Act as a strategic partner for clients, serving as a subject matter expert in digital marketing, e-commerce, and retail.

• Leverage data to uncover exciting new opportunities for technological enhancements and communicate these to our Product and Technology teams.

• Become a Quartile product expert by participating in product training and roadmap sessions.

• Assess opportunities to expand Quartile’s partnerships with clients (new channel expansion, additional budgets, testing opportunities, case studies, etc.).

• Collaborate with the Implementation team to craft a comprehensive department strategy and assist in onboarding new clients.

⛳️ Requirements

• A minimum of 3 years of experience in an agency setting and/or with e-commerce businesses in a client-facing role, ideally as the primary point of contact or client lead.

• A strong history of using data to inform strategic decision-making, with an analytical mindset and a curiosity for data (our clients and partners operate in an ROI-driven industry).

• Proficient to advanced skills in Microsoft Excel (including formulas, vlookups, pivot tables, etc.) and familiarity with analytics platforms such as Google Analytics, Adobe, TripleWhale, etc.

• An engaging presenter who can capture an audience’s attention and utilize data to narrate a compelling story.

• Ability to solve problems while maintaining a positive attitude when facing challenges, including knowing when to delegate tasks appropriately.

• Proven capacity to communicate assertively during challenging customer conversations to achieve positive outcomes.

• Proficiency in English (both spoken and written) to effectively engage and collaborate with global teams.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and inclusion.