Customer Specialist, Music Streaming Platform – Dutch, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide support via email and chat (no phone calls!) to users of the platform.

• Respond to frequently asked questions and common 'how-to' inquiries.

• Aid users with account management and payment-related concerns.

• Assist users in troubleshooting processes with clarity and patience.

⛳️ Requirements

• Proficient in Dutch (C1) and English (C1).

• Must possess a valid EU work permit.

• Previous experience in customer service is advantageous.

• Strong written communication and problem-solving abilities.

• A collaborative team member with a positive, can-do attitude.

• Able to articulate complex subjects in a straightforward and clear manner.

🏝️ Benefits

• Permanent contract ensuring long-term job security.

• Complete remote training and the flexibility to work from anywhere in Bulgaria.

• Additional health and life insurance coverage.

• 21 days of paid annual leave.

• Food vouchers and Multisport card (partially funded).

• Performance-based bonuses.

• Opportunities for world-class training and career advancement.

• Access to digital HR services and 24/7 psychological support.