Customer Solutions Specialist – Second Shift

This is a fully remote position, open to applicants in District of Columbia, +9 more states.

📋 Description

• Provide assistance across various channels including live chat, email, phone, and social media platforms.

• Deliver troubleshooting support and product education to customers.

• Work collaboratively with team members on special initiatives aimed at enhancing the customer experience.

• Actively inform customers about best practices and advocate for improvements within the Customer Service department.

⛳️ Requirements

• Outstanding communicator who enjoys building and maintaining relationships.

• Familiarity with marketing technologies, including social media, landing pages, and email platforms.

• Capability to take initiative and champion customer success.

• Willingness to work on variable days, including some weekends during the Second Shift (1PM-10PM ET).

🏝️ Benefits

• 100% Remote - we have no plans to return to the office, and here’s why.

• A strong culture that fosters flexibility, entrepreneurial spirit, and collaboration. If you think we should be doing something differently, feel free to share your insights! We want you to contribute your AWesomeness to our culture.

• Fully covered PPO medical, dental, and vision insurance (spousal and domestic partner benefits available).

• 4-7 weeks of paid time off and holidays (based on tenure).

• 4-week paid sabbatical (based on tenure).

• 401K retirement plan with a 4% company match.

• Company Profit Share.

• Home office equipment and internet stipend.

• Tuition reimbursement, conference attendance, and learning opportunities.

• Gym Memberships Reimbursement.

• Company Paid Short Term Disability Insurance.

• Company Paid Life Insurance.

• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).