Customer Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete cycle of implementations for new payroll bureau clients utilizing EarnIn Payroll, from initial kickoff to the go-live stage.

• Tailor the EarnIn Payroll platform according to each bureau's specific business rules, workflows, and client needs.

• Handle the migration of payroll data, which includes extracting, mapping, validating, and importing existing data.

• Provide training programs and create documentation for bureau administrators and end-users.

• Advise bureaus on best practices for payroll configuration, compliance considerations, and system optimization.

• Manage project plans, timelines, and communicate status updates across internal teams and bureau stakeholders.

• Act as the main point of contact for assigned implementations, overseeing the scope, risks, and resolution of issues.

• Collaborate with Customer Experience and Product teams to address any configuration gaps or product-related problems.

• Provide post-go-live support and conduct health checks before transitioning to Support.

• Keep comprehensive implementation documentation for each account.

• Develop and enhance onboarding processes, documentation, and ongoing customer operations.

⛳️ Requirements

• At least 5 years of experience in the payroll or HCM sector, encompassing hands-on system implementation, configuration, or consulting.

• Demonstrated experience in managing complete software implementations, preferably for B2B/SaaS platforms.

• Strong grasp of payroll processes, tax compliance, and payroll data structures, including earnings, deductions, and garnishments.

• Experience with payroll data migration, data mapping, and validation processes.

• Exceptional project management abilities, including the oversight of multiple concurrent implementations.

• Highly detail-oriented with robust analytical and problem-solving capabilities.

• Outstanding written and verbal communication skills; comfortable with presenting to and training external stakeholders.

• Capacity to work collaboratively with Product, Engineering, and Customer Success teams.

• Preferred: Payroll or HR certification or an equivalent professional credential.

• Preferred: Experience with payroll bureau, PEO, or multi-client payroll service business models.

• Preferred: Familiarity with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay.

🏝️ Benefits

• Equity

• Benefits

• Remote work arrangement