Customer Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend the HCP office workflow and propose electronic solutions (such as portals) designed to enhance the patient prescription experience.

• Gain a deep understanding of and act as a subject matter expert for AbbVie’s HCP-facing portals and other electronic solutions.

• Collaborate with AbbVie field teams to implement and provide solutions to HCPs within the assigned territory.

• In partnership with an HCP office, assess and diagnose potential delays and disruptions in the patient prescription experience to identify if an AbbVie digital solution could assist.

• Cultivate relationships with HCP offices utilizing a portal/solution, offering regular updates on new functionalities that align with patient needs.

• Engage with AbbVie field teams in a compliant manner.

⛳️ Requirements

• A bachelor’s degree is preferred, or relevant and equivalent industry experience is required.

• A minimum of 2 years of experience working with medications that require prior authorization and utilizing specialty pharmacies for prescription fulfillment.

• A solid understanding of drug acquisition and dispensing processes within the immunology specialty biologics sector (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).

• Strong skills in territory and account management.

• Previous experience in health care sales or working within a health care environment is preferred.

• A valid driver’s license and the ability to qualify for and maintain a fleet vehicle.

• Proven ability to collaborate cross-functionally, aligning interests to drive results.

• Knowledge of regulations and compliance requirements related to pharmaceutical prescribing.

• Demonstrated ability to identify patient needs indirectly through discussions and inquiries with healthcare providers.

• Proven capability to map out and comprehend internal processes.

• Ability to leverage gathered information to think strategically and manage complex HCP environments.

• Excellent communication and interpersonal skills.

• Proven ability to influence others, including internal colleagues, through expertise.

• Strong computer skills are required, including proficiency in Windows and internet browsers.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan.

• Short-term incentive programs.