Customer Solutions Engineer II

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Assist customers via tickets, email, and video, addressing both basic inquiries and complex technical challenges.

• Develop technical knowledge across all areas of the dbt platform.

• Take ownership of customer issues from initial troubleshooting to complete resolution.

• Improve documentation to ensure it is technically accurate and user-friendly.

• Engage in professional growth to expand expertise in dbt Core and the dbt platform.

• Work collaboratively with colleagues, engineering teams, and stakeholders across different time zones to provide top-notch support.

• Utilize conversational AI tools for researching, writing, and reviewing support responses and internal documentation.

⛳️ Requirements

• Proficiency in coding languages, SQL, APIs, and a solid understanding of network requests.

• Outstanding written and verbal communication abilities.

• Strong technical background, particularly in a SaaS support setting.

• Previous experience in technical and client-facing positions, such as engineering support or customer success.

• Experience in creating documentation or technical how-to guides using text, images, and video.

• Capability to utilize conversational AI systems like Claude, ChatGPT, and internal chatbots for support and enablement content.

• Practical experience with YAML or JSON structures (preferred).

• Familiarity with Datadog or LogicMonitor (preferred).

• Knowledge of ETL processes, data warehousing, and concepts related to modern data stacks (preferred).

• Hands-on experience with dbt (preferred).

🏝️ Benefits

• 100% employer-covered medical insurance.

• Generous paid time off (PTO) policy.

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-sponsored virtual happy hours.

• Complimentary food.

• Enjoyable team-building activities.

• Monthly cell phone stipend.

• Mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and their dependents.