Customer Solutions Agent

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Assist customers through phone, chat, and email regarding inquiries or issues related to buying and selling.

• Guide customers in managing their accounts and navigating platform processes.

• Help resolve issues pertaining to tools, policies, programs, and campaigns.

• Address account-related matters such as security, restrictions, suspensions, payment holds, and identity verification.

• Provide support for listing issues arising from policy or rule violations.

• Address buyer-related issues, including risky behavior and negative experiences.

• Tackle seller-related concerns, such as high-risk accounts, fraud, and appeals.

• Review customer accounts and listings to offer precise advice and resolutions.

• Follow up on outstanding issues to ensure they are properly resolved.

• Demonstrate empathy and deliver a supportive, customer-centric experience.

• Adhere to company policies, processes, and quality standards.

• Achieve performance metrics such as handling time, response time, and customer satisfaction.

⛳️ Requirements

• Minimum of 1 year of experience in customer service (preferably in call center, e-commerce, internet, or financial services).

• Strong commitment to customer service excellence.

• Excellent verbal and written communication skills.

• Proficient in both Thai and English communication.

• Capable of managing challenging conversations and resolving conflicts.

• Strong analytical and problem-solving abilities.

• Quick to research, analyze, and comprehend information.

• Detail-oriented with a process-driven approach.

• Able to thrive in a fast-paced and high-pressure environment.

• Team-oriented with a positive disposition.

• Comfortable with using the internet and digital tools.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Health insurance.

• Flexible working hours.