Customer Solution Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for customer interactions, collaborating with Sales during pre-sales to develop deal strategies, qualify solutions, and establish criteria for success.

• Drive adoption and usage, facilitating successful renewals by converting Ookla’s data and network intelligence into actionable outcomes for customers.

• Work closely with Network Intelligence, Services, Product, and Engineering teams to ensure that customers derive maximum value from Ookla solutions, partnering with Services for implementation execution.

• Collaborate with Sales and Network Intelligence to provide technical demonstrations, value narratives, and use-case presentations that assist in deal qualification, adoption, and expansion.

• Convert technical demonstrations and analytics results into business-relevant value stories that align with customer priorities and success criteria.

• Serve as a reliable coordinating point for customer needs, inquiries, and escalations among internal teams, ensuring timely engagement of the right stakeholders.

• Relay customer feedback, regional context, and market insights back to Product and leadership to help shape strategic priorities.

• Cultivate strong, enduring relationships with customer technical and business stakeholders across various regions.

⛳️ Requirements

• Over 5 years of experience in Telco, ISP, and enterprise-level technology encompassing pre-sales, adoption, and customer success in technical account management, solutions consulting, or pre-sales roles within telecom, connectivity, SaaS, or data-driven sectors.

• A strong sense of curiosity and ease in working with large-scale data and analytics to guide customer decision-making.

• Capacity to juggle multiple priorities while ensuring attention to detail and delivering customer value.

• Proven ability to articulate technical value, support or lead solution demonstrations, and relate data-driven insights to customer decision processes.

• Excellent communication skills tailored to technical, commercial, and executive audiences.

• A genuine passion for customer success and addressing real-world connectivity challenges.

• Robust problem-solving abilities and adaptability to shifting priorities.

• Capability to manage multiple accounts concurrently and function effectively under pressure.

• Experience in cross-functional and multicultural environments.

• Willingness to travel frequently for client engagements and corporate events.

• Familiarity with Ookla's product offerings or similar technology-based solutions is a plus.

• Knowledge of data analytics tools and solutions is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Life and disability benefits.

• Flexible Spending Accounts (FSAs).

• 401(k) with company matching.

• Employee Stock Purchase Plan.

• Flexible Time Off.

• Volunteer Time Off.

• Paid holidays.

• Family building and caregiving support.

• Generous Family Care and Parental leave.

• Fitness Reimbursement.

• Access to wellness programs.