Customer Solution Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead intricate or strategic customer interactions from the pre-sales phase through to adoption and renewal readiness.

• Develop deal strategies and qualify solutions for high-value or high-risk opportunities.

• Collaborate with Network Intelligence to pinpoint risks, trends, and areas for optimization.

• Convert Ookla’s data and network intelligence into strategic, outcome-focused recommendations for customers.

• Conduct value demonstrations and craft technical narratives for complex opportunities.

• Formulate demo and proof-point strategies for strategic initiatives.

• Serve as a senior escalation contact and facilitate resolution across Services, Product, and Engineering teams.

• Promote adoption and growth, ensuring successful renewals through measurable value realization.

• Advocate for customer and regional market insights in internal planning and prioritization processes.

• Enhance relationships with executive-level customer technical and business stakeholders.

⛳️ Requirements

• Over 7 years of experience in telecommunications, ISP, or enterprise technology roles.

• Experience covering pre-sales, customer success, and solution management in roles such as TAM, solutions consulting, or pre-sales.

• Demonstrated success in managing complex enterprise customers throughout various phases of the solution lifecycle.

• Strong knowledge of network performance, connectivity solutions, and data-driven platforms.

• Ability to consolidate technical, analytical, and commercial information into clear guidance for senior stakeholders.

• Experience in leading executive-level value demonstrations and influencing customer decisions through technical storytelling.

• Exceptional communication skills for engaging with executive, commercial, and technical audiences.

• Strong problem-solving abilities and comfort in navigating pressure and ambiguity.

• Experience collaborating across regions, cultures, and cross-functional teams.

• Willingness to travel regularly for client meetings and strategic engagements.

• Familiarity with Ookla products or similar analytics and network intelligence platforms is a plus.

🏝️ Benefits

• Base salary ranging from $110,000 to $150,000.

• Remote work opportunity within the United States.

• Travel opportunities for client meetings and strategic engagements.