Customer Services Contractor

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for client inquiries related to: Insurance coverage, Billing inquiries, Policy modifications, Premium adjustments, Renewals.

• Offer clear and precise explanations to assist clients in comprehending their policies and available choices.

• Provide professional, friendly, and responsive customer service via phone, email, and various digital communication platforms.

• Accurately process policy updates, endorsements, and renewals.

• Examine premium adjustments and aid in policy analysis.

• Navigate carrier rating systems and insurance platforms effectively.

• Assist producers and agents with administrative tasks related to policies.

• Ensure that policy documentation is organized, current, and compliant.

• Help clients in compiling necessary documentation for claims processing.

• Coordinate with adjusters and internal teams to facilitate timely claim resolutions.

• Maintain organized records of claims, policy documents, and client communications.

• Ensure all documentation adheres to relevant insurance standards and internal protocols.

• Conduct policy reviews to verify the accuracy and completeness of documentation.

• Support compliance with NAIC regulations and carrier requirements.

• Keep digital files and customer records organized.

• Assist with operational and administrative workflows related to policy servicing and customer support.

• Collaborate with agents, producers, underwriters, and account executives.

• Stay informed about carrier guidelines, industry standards, new insurance products, and policy updates.

⛳️ Requirements

• A minimum of 2+ years of experience in customer support.

• Prior experience in insurance support is highly advantageous.

• Background in administrative support and client-facing service roles.

• Exceptional written and verbal communication abilities.

• Strong skills in follow-up and problem-solving.

• Keen attention to detail and excellent organizational skills.

• Intermediate proficiency in computer applications, including: Microsoft Word, Excel, PowerPoint.

• Capability to multitask and prioritize in a dynamic environment.

• Comfortable working autonomously in a remote setting.

• Familiarity with EzLynx, Applied CMA, or insurance agency management systems is preferred.

• Bilingual candidates are strongly encouraged to apply.

🏝️ Benefits

• Fully remote position with potential for long-term growth.

• Collaborative and supportive work atmosphere.

• Exposure to U.S.-based insurance operations and processes.

• Opportunities for advancement within customer support and insurance operations.

• High-impact position contributing to customer satisfaction and operational excellence.