Customer Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Address technical issues that have been escalated by customers.

• Serve as a communication bridge between operations, the client, and the Engineering/Development team.

• Assist end users by responding to their requests using existing manuals and scripted responses.

• Engage effectively with customers and direct ongoing issues to the appropriate engineering support team.

⛳️ Requirements

• Must be a U.S. citizen or authorized to work in the United States.

• Must reside in the U.S. and have maintained permanent residency for a minimum of the last 3 consecutive years (36 months).

• Experience in problem solving, debugging, and providing solutions for technical issues.

• Ability to prioritize and execute tasks in a fast-paced environment.

• Experience in a collaborative, team-oriented, agile work environment.

• Highly self-motivated and directed, capable of managing multi-discipline triage calls.

• Proficient in documenting and clearly communicating workarounds and solutions.

• Strong time management skills with the ability to prioritize tasks effectively.

• Capable of communicating effectively with both managers and customers.

• Familiarity with the Software Development Lifecycle in a collaborative, agile team setting.

• Experience using tools such as ServiceNow, GitHub, and Jira.

• High school diploma or GED is required.

🏝️ Benefits

• 401K matching.

• Customized health plans.

• Dental and vision insurance.

• Life insurance.

• Coverage for short and long-term disability.

• Incentive program to acknowledge exceptional performance.

• Competitive base salaries.