Customer Service Supervisor – Project Manager, Food Supply Chain Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of all shared inboxes as the primary operational responder for buyers, vendors, and internal teams.

• Ensure that all incoming messages are addressed within the same business day to prevent any backlog.

• Prioritize communication based on operational urgency, including orders, fulfillment issues, onboarding delays, and vendor concerns.

• Resolve routine issues directly rather than escalating every matter.

• Identify early warning signs (such as missed deliveries, vendor delays, unclear instructions, and client confusion) and take immediate action.

• Escalate matters only after attempting resolution with comprehensive context.

• Create an end-of-day operational summary detailing unresolved issues, escalations, identified risks, and items to carry over to the next day.

• Oversee all active orders from confirmation through to delivery for both buyers and vendors.

• Identify discrepancies in quantity, timing, substitutions, pricing, or invoicing before they affect delivery.

• Serve as the operational link during fulfillment issues between vendors and buyers.

• Address breakdowns directly by coordinating, clarifying, re-routing, or re-confirming execution details prior to escalation.

• Ensure that system status accurately reflects real-world execution, avoiding outdated or presumed updates.

• Prevent silent failures in fulfillment tracking.

• Take charge of real-time execution of Cureate food supply chain events, from preparation to live delivery.

• Coordinate the run-of-show, materials, timelines, vendor readiness, and alignment of stakeholders.

• Identify logistical failures before execution, such as missing inventory, unclear roles, and timing conflicts.

• Act during live events to resolve issues immediately, ensuring the overall experience remains unaffected.

• Manage the onboarding process from initiation through to full activation for both buyers and vendors.

• Ensure completion of all onboarding steps without delays or missing requirements.

• Coordinate documentation, compliance, system access, and communication setup.

• Actively track onboarding progress and intervene when delays occur.

• Maintain and update operational workflows across supply chain, onboarding, and fulfillment processes.

• Monitor dependencies, ownership, and deadlines across internal teams and external partners.

• Identify workflow breakdowns in real-time and implement immediate solutions.

• Provide daily operational summaries that are clearly structured and contextually complete.

⛳️ Requirements

• Demonstrated experience in operations, customer service management, supply chain coordination, or project execution roles.

• Capability to manage multiple stakeholders (buyers, vendors, internal teams) while maintaining control over details.

• Strong proficiency in English communication, with precise tone control even under pressure.

• Proven ability to independently resolve operational issues prior to escalation.

• High attention to detail in tracking orders, documentation, and system updates.

• Comfortable working in dynamic, partially undefined operational environments.

• Strong inclination towards action—waiting for instructions is not an option in this role.

• Ability to remain calm and structured in high-pressure execution scenarios.

🏝️ Benefits

• Paid Time Off (PTO)

• Health Maintenance Organization (HMO)

• Fully Remote Work