Customer Service Supervisor

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a remote customer service team

• Track service and quality performance indicators

• Offer constructive feedback and foster team growth

• Support team members in resolving issues

• Ensure compliance with processes and service standards

• Collaborate with coordination and other departments within the company

⛳️ Requirements

• Background as a Customer Service Supervisor or Call Center Supervisor

• Demonstrated experience in team management

• Familiarity with service/customer support metrics

• Excellent communication skills and a strong leadership presence

• Proficient with technology and support systems

• Must reside in Belo Horizonte or the surrounding metropolitan area

🏝️ Benefits

• Meal card (food allowance)

• Home office allowance