Customer Service Supervisor

This is a fully remote position, open to applicants in India.

📋 Description

• Supervise and handle customer service escalations.

• Work collaboratively across departments for swift resolution of customer concerns.

• Evaluate and determine the severity of complaints.

• Oversee workflow, prioritize tasks, and guarantee that KPIs are achieved.

• Maintain client documentation and assist with organizational tasks as needed.

⛳️ Requirements

• A minimum of 5 years of experience in customer service.

• Excellent written and verbal communication skills in English at a professional level.

• Willingness to adapt to weekly schedules, including weekends.

• Demonstrated capability to manage several projects and adhere to deadlines.

• Familiarity with Salesforce is a plus.

🏝️ Benefits

• A workplace guided by unwavering 'Culture First' organizational values.

• A competitive and progressive Leave Policy.