This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver outstanding customer service as a brand representative for sports enthusiasts.

• Assist with all elements related to customers' digital sports platforms.

• Craft top-tier experiences for fans.

• Guide fans and support them in achieving their streaming objectives.

• Utilize technological tools to address fan inquiries.

• Enhance and sustain knowledge of the client's products and services.

⛳️ Requirements

• A high school diploma or GED is required.

• Capability to type at least 30 words per minute.

• Minimum of 1 year of experience in customer service.

• Exceptional English communication abilities, both spoken and written.

• Strong critical thinking and problem-solving capabilities.

• Proficient in website and digital navigation and interaction.

• A deep understanding of and enthusiasm for sports.

• Ability to manage multiple tasks, prioritize, and effectively utilize time in a fast-paced setting.

• Proficiency in Microsoft Office programs.

🏝️ Benefits

• Competitive hourly wages.

• Paid training and paid time off (PTO).

• Global Flexible Vacation Policy.

• Additional pay incentives.

• Monthly rewards and recognition initiatives.

• Medical, dental, and vision coverage.

• Opportunities for advancement.

• Employee discounts.

• Employee Assistance Program (EAP) and health and wellness initiatives.