Customer Service Specialist – Nuclear Medicine

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service and support, ensuring clarity, responsiveness, and effectiveness in all interactions.

• Enhance customer relationships by cultivating trusted, long-lasting partnerships.

• Collaborate with operational teams and clients, offering technical support and timely responses to inquiries.

• Analyze market trends and competitors, identifying opportunities for service improvement and evolution.

• Carry out satisfaction and performance evaluations, measuring promised outcomes against what is delivered to customers.

• Recommend solutions that align with the realities of the nuclear medicine market and R2PHARMA’s technical strengths.

• Partner with internal teams to guarantee an optimal customer experience.

• Familiarize yourself with the company's products and assist in the creation of technical and guidance documentation.

• Present solutions to customers and provide training as necessary.

• Examine commercial data to aid decision-making and uncover opportunities.

• Ensure adherence to regulatory standards, internal policies, and any relevant updates in the field.

⛳️ Requirements

• Demonstrated experience in customer relationship management or similar fields.

• Experience in the nuclear medicine sector is essential.

• Preferred qualifications include:

• Background in technical and regulated environments will be advantageous.

• Valuable experience liaising between technical, operational, and commercial teams.

• Proficiency in KPI analysis, customer satisfaction, and process enhancement will be appreciated.

🏝️ Benefits

• Commuter allowance (Vale Transporte)

• Meal allowance (Vale Refeição)

• Medical insurance

• Dental insurance

• Life insurance