Customer Service Specialist – Modification Team

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Quickly and efficiently address client concerns: Assisting clients and partners with requests to modify or cancel bookings through our CRM platform.

• Provide guidance: Offer knowledgeable advice regarding bookings and our range of products.

• Foster communication: Interact with suppliers, hotels, and clients through email and phone.

• Utilize systems: Effectively operate CRM systems and our internal databases.

⛳️ Requirements

• Proficiency in English: Upper Intermediate level in both spoken and written forms.

• Interpersonal Skills: Display kindness, empathy, resilience under stress, politeness, and a sense of responsibility.

• Fast Learner: Possess the ability to quickly grasp new information and maintain a focus on results.

• Technical Specifications: A working computer and microphone are essential.

• Travel Industry Knowledge: Familiarity with the travel sector and booking systems is a plus!

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home.

• Dynamic Team: Become part of a young and energetic team of experts.

• Flexible Schedule: Work 2 days on followed by 2 days off, between 8 a.m. and 8 p.m. Jakarta time.

• Competitive Compensation: Receive a base salary along with bonuses based on performance metrics.

• Engaging Challenges: Take on interesting and ambitious projects that will enhance your professional capabilities.

• Ongoing Education: Gain access to seminars, training sessions, and conferences. We will support you in attending any conference of your choice.

• Additional Perks: Benefit from corporate discounts on hotels and various services.