Customer Service Specialist, English (Speaking)

This is a fully remote position, open to applicants in India.

📋 Description

• Provide Level 1 support through phone, email, and ticketing systems for clinical applications and workflows.

• Diagnose and resolve routine issues; escalate more complex problems as necessary.

• Oversee user accounts and access management across various platforms.

• Ensure prompt and accurate case resolution while upholding high service quality.

• Serve as a subject matter expert for designated clinical systems, facilitating essential vaccine-related operations.

⛳️ Requirements

• Proficient in English (both written and verbal)

• Excellent communication and customer service abilities, demonstrating empathy and clarity

• Capable of multitasking in high-pressure situations while maintaining attention to detail

• Prior experience in a helpdesk or service desk role is advantageous; a background in life sciences or healthcare is preferred

• Comfortable with technology and able to quickly adapt to new systems.

🏝️ Benefits

• Internet allowance

• Private health insurance

• Comprehensive training provided

• Access to numerous E-Learning courses available