Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for HSN while handling inbound customer inquiries.

• Assist customers through effective problem-solving and de-escalation of unique situations.

• Promote products and drive sales while managing a high volume of calls.

• Confirm refunds, process payments, place orders, and analyze account information.

• Report to a designated Customer Service Supervisor.

• Opportunity for growth and advancement within the entire QVC Group family of brands.

⛳️ Requirements

• At least 12 months of experience in customer service.

• Ensure a distraction-free work-from-home environment.

• Communicate effectively using various styles.

• Adapt to learning and working in a virtual environment.

• Proficiently navigate multiple systems and screens.

• Adhere to HSN computer system requirements.

• Troubleshoot technical issues independently (collaborate with IT when necessary).

• Availability to work weekends, holidays, and additional hours as needed.

• Bilingual Spanish-speaking opportunities available.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Fantastic company discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.