Customer Service Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the primary internal contact for incoming inquiries from customers and the sales team regarding product details, pricing, availability, shipments, and returns.

• Ensure regular communication with customers, Account Managers, and sales leadership to facilitate timely follow-ups and resolve issues.

• Provide frequent updates on order statuses while proactively sharing lead times, shipment information, and any potential delays.

• Create precise and timely quotes for customer projects, guaranteeing accurate pricing, availability, and lead time data.

• Follow up on quotes and pending opportunities to clarify questions and assist in conversions.

• Input customer orders and maintain precise records in CRM and ERP systems to ensure transparency across sales and procurement teams.

• Collaborate with manufacturers and suppliers to address issues related to pricing, availability, and shipments.

• Escalate complex concerns about products, pricing, or deliveries to the relevant internal stakeholders as necessary.

• Facilitate resolution paths that minimize disruption, encourage repeat business, and uphold strong customer relationships.

⛳️ Requirements

• Over 4 years of experience in customer support or sales support within a B2B industrial, manufacturing, or distribution setting.

• Familiarity with quote-to-order and order management processes.

• Capability to independently prioritize and manage multiple tasks and deadlines in a dynamic, high-accountability environment.

• Strong attention to detail and a dedication to accuracy.

• Proficient with CRM, ERP, and internal communication tools.

• Knowledge of Microsoft Office Suite (Outlook, Word, Excel).

• Excellent professional communication skills with the ability to collaborate across functions and engage with external partners confidently.

🏝️ Benefits

• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to provide the coverage you require.

• Robust Financial Security: Company-paid life and disability insurance, a 401(k) plan with company matching, along with options for supplemental critical illness, accident, and hospital indemnity plans.

• Generous Time Off: PTO plan that includes paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs.

• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access.

• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for your peace of mind.