Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide assistance to customers by addressing their inquiries while customizing their experience.

• Manage a high-paced environment with a significant volume of incoming requests.

• Suggest additional products during each customer interaction.

• Process refunds, accept payments, place orders, and evaluate account information.

• Report to a designated Customer Service Supervisor.

• Promote products and enhance sales while maintaining a fast call volume.

⛳️ Requirements

• A minimum of 12 months of experience in customer service.

• Ability to learn and operate effectively in a virtual setting.

• Capable of communicating in various styles.

• Proficient in navigating multiple systems and screens.

• Adhere to HSN computer system protocols.

• Ability to resolve personal technical issues.

• Willingness to work on weekends, holidays, and additional hours as needed.

• Opportunity available for bilingual candidates who speak Spanish.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Exceptional company discounts.

• Health care benefits starting from day one.

• 401(k) plan.

• Tuition reimbursement benefits.