Customer Service Representative, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service via phone, email, chat, or other communication channels, ensuring clarity and professionalism in all interactions.

• Accurately and comprehensively document all customer accounts immediately following any actions taken.

• Utilize job tools and resources effectively, applying basic troubleshooting techniques to address customer inquiries prior to escalating issues.

• Assist with straightforward certificate requests and manage email correspondences efficiently.

• Take initiative and manage tasks independently with minimal supervision to ensure the highest level of service.

• Quickly adapt to changing customer needs and channel requirements, demonstrating empathy in every customer interaction.

• Provide valuable frontline feedback on recurring customer challenges to enhance processes and AI responses.

• Perform additional duties as requested, directed, or assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 2 years of experience in customer service is required.

• Capability to obtain and maintain a Property and Casualty (P&C) insurance license.

• Flexibility to adapt to evolving customer needs and various communication methods.

• Strong problem-solving abilities to troubleshoot issues before escalating them.

• Excellent written and verbal communication skills are essential.

• Proficiency in commonly used customer service software and systems, including CRM tools.

• Strong time management and multitasking skills to efficiently handle multiple customer interactions and tasks.

• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) for information retrieval and drafting customer responses, with a willingness to learn and adhere to company guidelines.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Excellent work-life balance with 4 weeks of Paid Time Off.

• 10 Paid Company Holidays plus 2 floating holidays.

• 401K programs with employer matching contributions.

• Personal assistance programs available to support a healthy personal and professional life.