Customer Service Representative, SIBG Asia

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manages the complete order process utilizing SAP, Salesforce, and customer portals.

• Oversees customer master data, part numbers, and essential specifications.

• Investigates missed OTIF and resolves issues of varying complexity.

• Proactively communicates with internal teams and customers regarding order-related concerns.

• Collaborates with stakeholders to ensure smooth order flow and address queries.

• Develops relationships with assigned customers.

• Manages line stop or AOG situations in coordination with stakeholders.

• Achieves KPIs and SLAs while participating in company initiatives.

• Follows up on delays and coordinates activities to meet SLAs.

• Generates basic reports or analytics.

• Engages in continuous improvement efforts and basic Lean projects.

• Executes administrative tasks as required.

• Analyzes and suggests alternatives to fulfill customer or account needs.

• Utilizes customer service, issue resolution, and problem-solving capabilities.

⛳️ Requirements

• Bachelor's degree.

• At least 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT within local companies.

• Basic understanding of customer service principles.

• Learns about products and processes with supervision.

• Familiarity with SAP, Salesforce, portals, CRM tools, and MS Office applications like Outlook, Excel, and Word.

• Excellent attention to detail, numerical accuracy, and communication abilities.

• Capability to adapt to new systems and processes.

• Basic analytical and problem-solving competencies.

• Ability to work independently with minimal oversight.

• Experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or Business Administration (preferred).

• Proficient in SAP and Salesforce (preferred).

• Accurate data entry and analytical skills (preferred).

• Willingness to work shifts when necessary (preferred).

• Comfortable working with other Asian time zones, shift hours, or supporting different countries’ work calendars (preferred).

🏝️ Benefits

• Safety policies

• Environmental Health and Safety (EHS) culture