Customer Service Representative, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offers fundamental lesson assistance for Live Online instructors and students

• Fosters positive customer relationships to ensure satisfaction

• Addresses customer inquiries and resolves complaints through phone, email, and case management

• Maintains accurate customer records

• Conducts orientations for first lessons

• Organizes lesson schedules for both customers and instructors

• Promotes customer re-enrollments

⛳️ Requirements

• Outstanding interpersonal and communication abilities

• Strong organizational skills with a keen attention to detail

• Familiarity with web-based software applications

• Prior experience in customer service is preferred

• Proficient in Portuguese at an expert level; intermediate proficiency in English

• Experience with Salesforce.com is preferred

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for professional development and growth

• Flexible working hours

• Supportive and inclusive work environment