Customer Service Representative, PC Department

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming phone calls in a timely and professional manner

• Initiate outbound calls to clients, internal teams, and various departments

• Effectively handle a large volume of calls and email interactions

• Organize and schedule field events, including meetings with technicians, clients, and homeowners

• Provide outstanding customer service while fostering strong client relationships

• Employ professional de-escalation techniques to address complex client issues

• Precisely document project notes, client communications, and data into internal systems

• Prepare and secure necessary work authorizations and documentation

• Manage files and execute additional administrative tasks as required

• Arrange meetings, monitor action items, and follow up with stakeholders

• Oversee project timelines and support in eliminating obstacles for clients and internal teams

• Rapidly learn and adapt to new software platforms and CRM systems

⛳️ Requirements

• At least 2 years of experience in a fast-paced call center, project coordination, administrative support, or a similar role

• Demonstrated ability to juggle multiple projects and priorities at once

• Extensive experience in managing both inbound and outbound customer communications

• Outstanding verbal and written communication capabilities

• Strong skills in de-escalation and customer relationship management

• Knowledge of project management frameworks such as Agile, Scrum, Waterfall, or equivalent

• Proficient in using project management and CRM software tools like Asana, Trello, Jira, Monday.com, Microsoft Project, or comparable platforms

• Excellent organizational, multitasking, and stakeholder management abilities

• Comfortable navigating various systems and quickly mastering new technologies

• Proficient in Excel, Google Sheets, reporting tools, and maintaining accurate data entry

• Capable of working both collaboratively and independently in a remote setting

• English proficiency at B2 level or higher

• Display professionalism, honesty, integrity, and a commitment to personal growth

• Resilient and able to thrive in a dynamic, high-pressure environment

• Dedicated home office setup with reliable high-speed internet, quality headset, and desktop/laptop configuration

🏝️ Benefits

• Competitive salary and performance-based incentives

• Flexible work hours and remote working opportunities

• Professional development and training programs

• Supportive team environment and company culture