Customer Service Representative – Payment Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, update, and manage our supplier database specifically for payment services.

• Take charge of supplier outreach through email, phone, and other communication channels to gather and verify information.

• Proactively identify and highlight discrepancies, incomplete data, or potential issues.

• Clearly communicate with internal teams to address queries and ensure accuracy from the outset.

• Respond swiftly and professionally to customer inquiries via phone, email, or chat.

• Provide customers with precise information regarding our products and services.

• Efficiently resolve customer issues in a timely manner.

• Follow up with customers to confirm that their issues have been adequately addressed.

• Accurately document customer interactions within the organization’s CRM system.

• Comply with company policies and procedures.

• Achieve or surpass performance benchmarks for relevant KPIs.

• Continuously enhance product, service, and process knowledge by engaging in training programs and ongoing learning modules.

• Collaborate with other departments as required.

• Maintain a positive, empathetic, and professional demeanor towards both customers and colleagues at all times.

• Undertake additional duties as assigned.

⛳️ Requirements

• At least 2 years of prior customer service experience, ideally in a call center setting.

• Experience in finance-related roles such as billing, invoicing, or payment processing.

• Exceptional attention to detail and precision.

• Strong critical thinking abilities and the capacity to ask clear, insightful questions.

• Highly organized, reliable, and consistent in follow-through.

• Comfortable working with systems, repetitive workflows, and outreach including phone calls.

• Capable of working independently while recognizing when to escalate issues.

• Experience in operations support, data entry, or administrative roles is advantageous (not mandatory).

• Excellent verbal and written communication skills.

• Familiarity and experience with a CRM system is a plus.

• Proficient in using computers and various software applications.

• Strong problem-solving capabilities.

• High attention to detail.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day 1.

• Paid time off, including birthday leave.

• Attractive work environment & complimentary meals for onsite positions.

• Opportunities for skills training and personal as well as professional growth.

• Employee Referral Program.