Customer Service Representative, Member Care - Part-time

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls and chat inquiries from our members regarding Sidecar Health’s offerings and services.

• Deliver outstanding customer service promptly and with a positive attitude.

• Foster strong connections and maintain positive relationships with current members to comprehend their needs and ensure a memorable experience.

• Address issues and complaints as necessary.

• Adhere to company policies and standard operational procedures.

⛳️ Requirements

• Adaptable and resilient - you flourish in a fast-paced, ever-evolving startup environment.

• People-centric communicator - you listen with empathy, easily connect, and engage with members where they are.

• Clear and confident in both written and verbal communication, capable of responding to inquiries in real-time.

• Detail-oriented problem solver - you notice the finer details and think creatively to assist members in navigating their plans.

• Education: High school diploma or equivalent required; a bachelor’s degree is preferred.

• Bilingual in English and Spanish (preferred).

• Experience in healthcare or insurance (preferred).

🏝️ Benefits

• Paid vacation and company holidays.

• Opportunity to make a difference at a rapidly growing, mission-driven company that is transforming healthcare in the U.S.