Customer Service Representative, Maltese

This is a fully remote position, open to applicants in Greece.

📋 Description

• Professionally manage incoming customer calls, chats, emails, and messages.

• Assess customer needs and deliver suitable solutions.

• Utilize internal tools and systems to provide accurate information.

• Ensure high levels of customer satisfaction through effective communication.

• Foster and maintain positive relationships with customers.

• Achieve individual and team performance KPIs and quality standards.

• Document and update customer interactions within CRM systems.

• Adhere to internal procedures, guidelines, and service policies.

⛳️ Requirements

• Native or near-native Maltese language proficiency.

• Strong command of English, both written and spoken.

• Excellent communication and active listening abilities.

• Customer-oriented mindset with strong interpersonal skills.

• Basic knowledge of MS Office applications.

• Capability to multitask and operate in a structured environment.

• Availability to work fixed shifts (Monday to Friday, 10:00 AM to 6:00 PM).

• Prior experience in customer service or contact center positions.

• Familiarity with CRM or ticketing systems.

• Background in international or multilingual support settings.

🏝️ Benefits

• Competitive salary package accompanied by a monthly performance bonus.

• Daily meal voucher provided.

• Private health insurance that includes dental and optical care.

• And many more exciting benefits!