Customer Service Representative – Logistics, B2B

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately input and review sales orders, ensuring that all customer, product, pricing, and order details are complete prior to processing.

• Verify customer pricing by cross-referencing price sheets, product costs, freight charges, warehouse costs, and other pertinent information.

• Spot pricing, cost, margin, and order discrepancies before they lead to operational or customer-related issues.

• Execute basic business calculations involving percentages, costs, margins, multiplication, and division to confirm order accuracy.

• Investigate any information that seems incorrect or inconsistent instead of processing it without scrutiny.

• Escalate discrepancies and actively communicate with relevant team members to resolve issues.

• Maintain high levels of accuracy while efficiently managing large volumes of order and operational data.

• Professionally address customer inquiries via email as familiarity with the business increases.

• Gradually manage occasional inbound and outbound customer calls after acquiring knowledge of the company’s products and processes.

• Gain a thorough understanding of logistics, order management, pricing, and operational workflows to identify issues effectively.

⛳️ Requirements

• Prior experience in customer service, customer-facing roles, or operational support.

• Advanced proficiency in English across speaking, writing, and reading.

• Strong numerical aptitude and comfort with percentages, costs, margins, multiplication, division, and basic business calculations.

• Exceptional accuracy and attention to detail when reconciling orders, prices, costs, spreadsheets, and other business data.

• Ability to identify unusual or incorrect figures and conduct investigations before proceeding.

• Professional written communication skills and confidence in asking questions or raising concerns when information is unclear.

• Experience in accounting, banking, finance, order processing, or other data-intensive environments is a plus.

• Familiarity with entering or reviewing high volumes of sales orders or transactional information is advantageous.

• Prior exposure to logistics, warehousing, freight, or supply chain operations is beneficial.

• Experience working with spreadsheets, order management platforms, ERP systems, or similar business software is desirable.

• Previous interaction with U.S.-based customers or teams is a plus.

🏝️ Benefits

• Comprehensive onboarding and support for professionals working remotely.