Customer Service Representative, Logistics

📋 Description

• Act as the primary daily contact for designated client accounts.

• Accurately receive, review, and process incoming orders prior to warehouse execution.

• Verify that all order information is correct and complete before handoff.

• Manage high-volume email and asynchronous communication with clients via email and WhatsApp.

• Coordinate shipment routing according to client and end-customer specifications.

• Ensure all shipments comply with retailer standards for accounts like Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco.

• Handle routing instructions and guarantee timely and accurate shipment dispatch.

• Generate and oversee bills of lading, shipping labels, and compliance documents.

• Ensure all shipments are thoroughly documented and ready for dispatch.

• Maintain precise records within the internal WMS and logistics tools.

• Serve as the intermediary between the client and the warehouse manager.

• Communicate order priorities, identify issues, and monitor fulfillment status.

• Quickly resolve execution issues and keep clients updated throughout the process.

⛳️ Requirements

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import/export setting.

• Practical knowledge of U.S. retailer routing and compliance requirements, including major retailers such as Walmart, Wayfair, Home Depot, or similar.

• Strong comprehension of order processing workflows and shipping documentation, including BOLs, labels, and routing guides.

• Familiarity with warehouse management systems.

• Excellent written English skills, as this role relies heavily on email communication and documentation accuracy is essential.

• High attention to detail and a systematic approach to managing multiple workflows concurrently.

• Proficient in working within a Windows-based environment with VPN and remote desktop access.

• Availability to work during EST business hours.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays as per company guidelines.

• 100% remote work setup, allowing you to work from wherever you are most productive.