Customer Service Representative, Italian Market

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary point of contact for customers of a globally recognized consumer brand.

• Address inquiries via phone, email, or chat in Italian, delivering exceptional service.

• Resolve issues and guarantee customer satisfaction with empathy and efficiency.

• Work in collaboration with internal teams to promptly address concerns.

• Gain product expertise through our comprehensive paid training program.

⛳️ Requirements

• Proficiency in Italian (C2 level) – both written and spoken.

• Good command of English (B2 level) to effectively navigate training and internal tools.

• Excellent communication and active listening abilities.

• A collaborative spirit and a customer-first attitude.

• EU passport or a valid work permit for Greece.

🏝️ Benefits

• Monthly bonus potential of up to 10%.

• Healthcare coverage and employee discount programs.

• Fully funded training conducted by certified instructors.

• Complimentary online Greek language classes.

• Modern office environment with comfortable break areas.

• Special events and corporate social responsibility initiatives.

• Equipment and connectivity support.

• Company-provided PC with multiple screens.

• Mobile internet router supplied during onboarding.