Customer Service Representative, German & English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Manage a high volume of live chat and phone interactions.

• Assess and understand customers’ needs to ensure satisfaction.

• Deliver accurate, valid, and thorough information.

• Address complaints by providing appropriate solutions and alternatives within set timeframes; follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Make an extra effort to engage with customers.

⛳️ Requirements

• Over 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Proficient in both English and German.

• Available to work on weekends and irregular hours, including night shifts.

• Strong proficiency in using IT for professional purposes and capable of handling somewhat technical inquiries from customers.

• Outstanding written communication skills and an attentive listener.

• Ability to manage multiple tasks, prioritize effectively, and control time efficiently.

• Familiarity with the cryptocurrency/blockchain sector is a significant advantage.

• Multi-lingual skills are a considerable plus.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home option (arrangements may vary based on the specific business team’s needs).