Customer Service Representative, German, English

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage a high volume of live chat interactions and phone calls.

• Assess and understand customer needs to ensure their satisfaction.

• Deliver precise, valid, and detailed information to customers.

• Address complaints effectively, providing appropriate solutions and options within established timeframes; follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Go above and beyond to engage and connect with customers.

⛳️ Requirements

• A minimum of 1 year of proven experience in a customer-facing role or as a customer service representative.

• **Fluency in both English and German** is essential.

• **Availability to work on weekends and during irregular hours, including night shifts.**

• Strong proficiency in using IT tools for professional purposes and the capability to address somewhat technical customer inquiries.

• Excellent written communication skills coupled with effective listening abilities.

• Capacity to manage multiple tasks, prioritize effectively, and utilize time efficiently.

• Familiarity with the cryptocurrency/blockchain sector is a significant advantage.

• Multi-lingual skills are also a considerable asset.

🏝️ Benefits

• Competitive salary accompanied by company benefits.

• Work-from-home options available (arrangements may vary based on the specific needs of the business team).