Customer Service Representative – Financial Assistance Counselor

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conducts daily customer service operations within the hospital revenue management.

• Manages customer service tasks related to self-pay and insurance billing.

• Aids patients in resolving billing issues.

• Documents customer complaints and related concerns.

• Monitors trends in customer service interactions.

• Addresses or escalates customer issues to the Supervisor of Customer Service.

• Keeps updated on relevant laws and regulations.

• Performs additional responsibilities as assigned by the supervisor.

⛳️ Requirements

• High school diploma or an Associate's degree in Accounting, Business Administration, or a related field.

• A minimum of one (1) year of experience in relevant areas.

• Familiarity with revenue cycle processes and systems.

• Experience in a hospital, clinic, or healthcare financial services setting.

• Prior experience in a service or call center environment.

• Exceptional verbal and written communication abilities.

• Strong interpersonal skills.

• High level of accuracy and attention to detail.

• Basic proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible work schedules.

• Retirement savings plans.