Customer Service Representative, English

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address customer inquiries swiftly and effectively via emails, live chat, and phone calls.

• Collaborate with various departments to resolve complex issues and escalate concerns when necessary.

• Conduct follow-ups with customers to ensure their issues are adequately addressed.

• Perform troubleshooting using various diagnostic methods.

• Document recurring issues to support process enhancement.

• Create FAQ articles, user manuals, and tutorials.

• Advise current and prospective clients on additional products and services.

• Identify and implement initiatives to enhance the overall customer experience.

⛳️ Requirements

• Experience in fintech (forex/crypto) is required.

• At least 1 year of online customer support experience.

• Exceptional written and verbal English skills.

• Strong interpersonal and communication abilities.

• Capability to manage or navigate challenging situations.

• Proficient in using customer service software, tools, and databases.

• Availability for shifts on a 2/2 schedule, from 4am to 4pm GMT.

• CV must be submitted in English.

🏝️ Benefits

• Fully remote position allowing you to work from anywhere.

• Competitive salary commensurate with experience.

• Quarterly performance-based bonuses reflecting your results.

• Medical insurance provided after the probationary period.

• Additional sick leave granted every six months.

• Birthday gifts to celebrate your special day.

• Opportunity to work within an international and cross-functional team on a challenging and in-demand product.