Customer Service Representative, Dutch & English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage a high volume of live chat interactions and support tickets within designated language queues.

• Assess and understand customers' needs to ensure satisfaction and prompt resolutions.

• Deliver precise, valid, and thorough information regarding platform features, products, and processes.

• Address complaints by providing appropriate solutions and options within specified timeframes, while following up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Assist in gathering feedback for enhancements in workflows and products, including AI bot performance, standard operating procedures (SOPs), and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as required.

• Strive to exceed customer expectations and provide a top-tier experience.

• Perform additional tasks as directed by team leaders.

⛳️ Requirements

• A minimum of 1 year of demonstrated customer-facing experience or prior experience as a customer service representative.

• Strong IT skills with the capacity to address moderately technical customer inquiries.

• Excellent written communication and active listening skills.

• Ability to manage multiple tasks, prioritize effectively, and optimize time management.

• Basic knowledge of AI concepts and familiarity with AI-driven tools or chatbots is essential.

• Practical experience with bot validation, testing, or SOP/tool quality evaluation is advantageous.

• Understanding of the cryptocurrency/blockchain sector is a significant plus.

• Proficiency in both English and Dutch.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Option for remote work (specific arrangements may vary based on the business team's work nature).