Customer Service Representative, Danish & English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage a high volume of live chat and support tickets within designated language queues.

• Assess and understand customer needs to ensure satisfaction and prompt resolution.

• Deliver accurate, valid, and thorough information regarding platform features, products, and processes.

• Address complaints, offer appropriate solutions and options within specified timeframes, and follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Assist in gathering feedback for workflow and product enhancements, including AI bot performance, SOPs, and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as required.

• Strive to exceed customer expectations by providing an exceptional experience.

• Perform additional tasks as directed by team leaders.

⛳️ Requirements

• A minimum of 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Strong IT skills with the capability to manage moderately technical customer inquiries.

• Outstanding written communication abilities and active listening skills.

• Capacity to multitask, prioritize, and effectively manage time.

• Basic knowledge of AI concepts and familiarity with AI-powered tools or chatbots is necessary.

• Practical experience in bot validation, testing, or SOP/tool quality assessment is advantageous.

• Understanding of the cryptocurrency/blockchain sector is a significant plus.

• Proficiency in English and Danish.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home arrangement (specifics may vary depending on the nature of the business team's work).