Customer Service Representative, Bilingual: French, English

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly respond to client emails and portal inquiries in both French and English regarding their concerns.

• Manage inbound and outbound phone calls, prioritizing urgent and last-minute client requests from both French and English-speaking customers.

• Provide empathetic support and swift coordination to assist customers with their needs.

• Update and maintain precise customer records to ensure seamless information flow and accessibility.

• Efficiently and professionally resolve client issues, ensuring swift troubleshooting and clear communication in both languages.

• Foster trusted relationships with customer accounts through proactive, friendly, and solution-focused interactions.

• Ensure complete customer satisfaction in every engagement by going the extra mile to support and reassure clients.

• Document all interactions and case updates in accordance with internal procedures, guidelines, and data privacy protocols.

⛳️ Requirements

• Fluent in both English (written & spoken) and French (written & spoken).

• Minimum of 1 year of demonstrated experience as a Customer Service Representative in either B2C or B2B roles.

• Outstanding communication skills in English and French, both written and verbal (at least B2 level).

• Exceptional phone, email, and instant messaging communication abilities.

• Strong organizational and time management skills.

• Tech-savvy and familiar with modern technologies, including desktop sharing, cloud services, CRM, and VoIP.

• Proficient in word-processing software and spreadsheets (e.g., MS Office).

• Familiarity with online calendars and scheduling tools (e.g., Google Calendar).

• Proactive, confident, and attentive to detail.

• Available to work in EST/PST shifts.

🏝️ Benefits

• Health Insurance (HMO).

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Upskilling Opportunities.

• 100% Work-From-Home.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.

• Fun Work Environment.

• Holiday & Overtime Pay.