Customer Service Representative

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Offer assistance to the Customer Service and Sales departments.

• Enter customer orders and perform general clerical tasks.

• Daily maintenance of data within the ERP system.

• Place orders for clients in collaboration with account managers.

• Coordinate with warehouse staff to schedule smaller orders.

• Send weekly inventory reports to clients via email.

• Support the customer service team by shipping items to customers.

• Respond to emails and direct phone inquiries.

• Take messages and forward them to the appropriate individuals via email.

• Assist AM with shipping items, packing, and ensuring shipping innovations reach the correct addresses.

• Manage sensitive information with confidentiality.

• Acquire knowledge of the shipping coordinator role to serve as a backup.

• Lead and complete various projects for the customer service and sales teams.

• Work with other customer service personnel to ensure the Master Production Plan is updated promptly.

• Aid in maintaining a customer database alongside the Pre-Planner.

• Provide weekly updates to the Director of Customer Service with pertinent information regarding weekly customer communications.

⛳️ Requirements

• Strong organizational abilities that demonstrate the capacity to manage and prioritize multiple tasks with exceptional attention to detail.

• A highly resourceful team player who can also work effectively independently.

• Flexible in adapting to various competing and frequently changing demands.

• High level of proficiency in computer technology and systems operations.

• Outstanding verbal and written communication skills, along with strong interpersonal abilities.

• Excellent organizational skills with a keen focus on detail and accuracy.

• Capability to work efficiently in a fast-paced and dynamic environment.

• Effective time management skills, with the ability to meet deadlines.

• Ability to manage frequent interruptions.

• Consistent attendance and reliability.

• Proficiency in Microsoft Office Suite is required.

• Experience with ERP systems for support and data entry.

• Background in manufacturing and/or dietary supplements is beneficial but not essential.

🏝️ Benefits

• More than 10 business days of paid time off.

• Opportunities for team building and corporate events.

• Equipment provided for work purposes.

• A supportive team environment.