Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Address member inquiries promptly through various channels including phone, email, video calls, and live chat.

• Assist new members in understanding and getting excited about our programs and resources.

• Resolve issues, explore solutions, and guide members through the next steps.

• Keep accurate records of member information and document solutions in our systems.

• Work collaboratively with the Agency Development & Service Delivery team and other departments to tackle advanced queries.

• Educate members about additional products and services that can support their business growth.

• Achieve personal and team support quotas as well as revenue goals.

• Consistently promote an exceptional member experience.

⛳️ Requirements

• Minimum of 2 years in customer or client support, preferably with experience in CRM/Support Desk tools.

• Excellent and empathetic communication skills, both written and verbal.

• Strong phone etiquette and active listening abilities.

• Capacity to adapt to and respond to varying communication styles.

• Resourceful, self-motivated, and skilled in research.

• Highly organized with the ability to multitask, prioritize, and manage time efficiently.

• High school diploma is required.

• Availability to work Monday to Friday from 9 AM to 8 PM, and Saturday from 9 AM to 4 PM.

• Experience in the travel industry is an advantage!

🏝️ Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution.

• Fully-Funded Life Insurance (1x salary) & Long-Term Disability Insurance (LTD).

• Optional Employee-Paid Vision Insurance and Short-Term Disability Insurance (STD).

• 401k plan with a company match of up to 4%.

• Paid Time Off plus Company Holidays.

• Additional Time Off for your Birthday and Work Anniversary.

• Discount Travel Program.