Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee both inbound and outbound calls

• Address customer issues effectively and efficiently

• Establish lasting relationships and trust with customer accounts through open and interactive communication

• Guarantee customer satisfaction with each interaction

• Maintain records of customer interactions, process and update customer accounts, and organize documents

• Adhere to communication procedures, guidelines, and policies

• Go the extra mile to engage customers

• Perform ad hoc tasks as needed

⛳️ Requirements

• Minimum of 1 year of demonstrated experience as a Customer Service Representative in either a B2C or B2B environment

• Exceptional English communication skills, both written and spoken (at least B2 level)

• Proficient in phone, email, and instant messaging communication

• Strong organizational and time management abilities

• Tech-savvy and familiar with current technologies, such as desktop sharing, cloud services, CRM, and VoIP

• Experience with word processing software and spreadsheets (e.g., MS Office)

• Understanding of online calendars and scheduling tools (e.g., Google Calendar)

• Proactive, confident, and detail-oriented

• Willingness to work during the graveyard shift

🏝️ Benefits

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay